GuardianVets offers expert triage, a cutting-edge telehealth platform, 24/7 credentialed veterinary technician support, and a healthier, less chaotic practice.
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No More Distractions
We handle everything from intake to triage so you can stay focused on what you love - taking care of the patients.
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Offer Next-Level Service
Our credentialed veterinary technicians provide 24/7 coverage for your community. We’re on-call so you don’t have to be.
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Stay In-House
GV keeps business in your clinic, increasing appointments and encouraging long-term relationships with clients.
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Game-Changing Efficiency
Our tech suite retains revenue and grows your practice.
The GV Difference
Chances are, you’re seeing an explosion of patients. GuardianVets combines easy but powerful technology with the support of credentialed veterinary technicians to give you the space to breathe and focus on taking care of your patients.
Tell Me More
Set Up in Minutes Save Yourself Hours
Managing a practice doesn’t have to be chaotic. Our solutions take the stress off your team and drive results fast.
1. Let us know what you need.
Running an on-call practice and looking for better work-life balance? A busy ER flooded with patients? Is your practice too slammed to take on new clients? Are you ready to grow, but struggling to hire? We’re ready to help.
2. Load your protocols.
It’s simpler than it sounds. We work with your team to formalize the processes of your practice and translate day-to-day work into action items. From there, our team can step in and take over triage, intake, and/or on-call hours.
3. Take a deep breath.
That’s it! Seriously. Our solutions simplify and streamline your processes, so you can prioritize the things that matter.
Introducing: the GV-Suite
GuardianVets provides a unified system to support your veterinary practice.
GV-V.E.T.
Cutting edge triage support for emergency clinics, specialty care, and universities.
GV Works for You
8.4+ million
staff minutes saved (and counting)
16,000+
appointments referred
55,000+
emergencies handled
Improved
quality of life for veterinarians and the animals they serve
Our Customers Love Us
Here’s how GuardianVets makes a genuine difference for our community.
“One of our clients came by our hospital in person to thank us for GuardianVets triage service. They called us after hours and GuardianVets handled their concern with their dog with care and knowledge. They were thrilled and wanted us to know how happy they were.”
Community Animal Hospital
Veterinary Clinic
“We really love GuardianVets as an added value to our practice. We want to be available for our clients 24/7, but we all need a work/life balance too. Having the peace of mind that our clients can talk to a live person any time we are closed is priceless.”
Sea Island Animal Hospital in Beaufort
Veterinary Clinic
“GuardianVets saved our sanity! When our clients call after hours, they reach a veterinary professional who helps them determine if they’re dealing with a pet emergency. We’ve captured nearly $20,000 of revenue that would otherwise go to an emergency practice.”
Dr. Elena Garde
The Global Alliance for Animals and People3
Frequently asked questions
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Who is taking calls?
We’ve spent years building up a highly experienced team of CSRs and CVTs. We look for multiple years of experience in the veterinary world, and candidates applying to our triage team need 3-5 years minimum ER experience.
New hires go through extensive training before taking a single call and are shadowed on their early shifts. No matter a team member’s level of experience, every call is recorded, and we do regular call reviews to maintain the best possible experience for your clients.
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How does GV follow my hospital’s operating procedures?
It’s rooted in our technology. We ingest and organize your hospital’s protocols, then create an easy format for our CSRs and CVTs to follow within the software.
Every time a call comes through to our team, they’re given a set of steps to follow, which allows them to focus on providing great service while replicating the experience that a client would have interacting with your clinic.
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How is working with GuardianVets different from hiring more people?
Hiring is hard! It’s a struggle to find qualified applicants in the first place, and those that can hire often struggle with high turnover rates. It’s an expensive process with lots of hidden costs- especially in training.
GV provides support that’s never late, never calls out, and is available 24/7. We ingest your protocols and can follow your hospital’s SOP’s without needing training from your team. We’re a supplement to your existing staff that saves you time and money while maintaining a consistent experience for your clients.
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How is this different from an answering service?
Fundamentally, a phone service can greet customers and send the call back to you. They can potentially screen some unnecessary calls, but they can’t triage, assess the situation, or schedule according to your protocols.
GuardianVets is a true extension of your team, providing a level of support that can only come from experienced CSRs and CVTs. We follow your protocols while providing top notch service and cutting back your workload.
